Hi, I'm Bryan Robertson, REALTOR®

I am a full-service, full-time real estate broker that brings a strong combination of business experience, market knowledge, and personal service to all my clients. Your home is an integral part of how you live your life and it's my goal to ensure you have everything you need to ensure that the sale, purchase, or both are done to your complete satisfaction. As a REALTOR®, I follow the highest standards of customer service and ethics to conduct business on your behalf.

Working with a buyer or seller is a two-way street that requires excellent interpersonal and communications skills. I take the time to get to know you to establish a relationship that I hope will last beyond the sale. My business is built around relationships including those with my clients and fellow agents. It is because of this that I treat you and your real estate needs with the personal care and attention they deserve.

My email address is bryan@serenogroup.com and my phone is 650-947-2951. I look forward to talking with you about your real estate needs.

My Real Estate Experience

Currently a real estate broker with Sereno Group in Los Altos.
Director, Silicon Valley Association of REALTORS® (SILVAR) 2010-2012
Director, California Association of REALTORS® (C.A.R.) 2010-2012
Past Chair, Los Altos/Mountain View Regional REALTOR® District 2010
Member, Los Altos/Mountain View Regional REALTOR District 2007-2011
Founder and VP Sales/Marketing of a real estate development company 2005-2008
Committee Member and/or Liaison for several C.A.R. committees including Professional Standards, MLS/Business Technology, Federal Issues, Housing Affordability Fund, and the Public Policy Forum 2010-2011
Member, MLS Advisory Group for MLSListings.com - the premier local MLS 2010-2011
Member of the National, California, and Silicon Valley Associations of REALTORS®
Member of the Los Altos Village Association
Past Member, Los Altos Chamber of Commerce
Community volunteer at Happy Hollow, Habitat for Humanity, REALTOR® Service Volunteer Program, Los Altos Art & Wine Festival, Housing Industry Foundation, and others.
Brokers license - achieved by only 15% of all licensed agents in California
Experience with clients from $200,000 to $15,000,000

Executive & General Business Experience

Executive responsible for marketing at two start-up companies
Director of business development at a data analysis and visualization company
Former senior marketing manager of a NASDAQ listed company with annual revenues exceeding $100 million
Over 20 years overall high-tech marketing and business experience

Education

University of San Francisco, San Francisco: BS in Information Systems Management
Additional undergraduate courses in contract law, accounting, and finance

My Strengths

My business and entrepreneurial experience makes me an excellent negotiator and marketer.
I am friendly and personable but remain committed to getting the job done in a professional manner.
I have an extensive network of agents around the local market and the world with whom I have personal relationships.
I fully leverage the power of social media, networking, and media relations to the benefit of my clients.
I am experienced with many challenging real estate situations including estate sales, trusts, foreign buyers or sellers, relocation, subdivisions, zoning changes, and other issues.

My Team

My teams consists of a range of professionals to handle every aspect of any real estate transaction. The team is available to ensure a high-quality, smooth real estate experience regardless of the situation. They consist of professionals who have shown themselves to stand out from the crowd as some of the best in the business. They distinguish themselves through ongoing quality and first-class service. They include:

A transaction coordinator
A marketing and graphics professional
Mortgage brokers (2)
Home inspector
Property stager
Professional photographer
Title and escrow officer
Real estate attorney (2)

My extensive contacts include recommendations for a wide range of services related to homeownership. Anything from accountants to landscapers, if you want the best I will get you the best people to do the job.

When working with me, I am your single point of contact. You work with me so that you know I am always aware of your needs at any given time. My team works for me and when something needs to get done, they do it for me - on your behalf. I do this to make your life easier and to ensure we have a good relationship, trust, and satisfaction.

Areas of Expertise

Geographically, I specialize in the high-end markets of Los Altos and Los Altos Hills. However, I also work with clients searching in Mountain View, Cupertino, Sunnyvale, Saratoga, Los Gatos, Palo Alto, Meno Park, Atherton, Portola Valley, and Woodside. My clients are typically single-family home buyers but I have experience and will work with clients who want condos or townhouses as well as land. I work with clients across all price ranges and offer the same high-level of service to all my clients.

My role as your real estate professional is to give you the information you need to make the right decisions about the purchase, sale, rental or development of real estate. While there are agents who will tell you what you want to hear and try to "sell" to you, I see my role as trusted advisor. In that role, I will tell you what you need to hear, not what you want to hear. You may or may not like what I have to say, but it will always be what needs to be said.

Whether you are a buyer, seller, tenant or agent I can be of service to you. I pride myself of being able to get and give information while being of service to those around me. Here is what I strive to provide for each type of client I work with:

Buyer: I will walk you through every aspect of buying a home. I use a unique methodology to find you the exact home you want, wherever you want it. If the home you want exists, I'll find it. No other agent offers this service and you'll find that it greatly speeds up and simplifies the process of finding a home. Once your ideal home is found, I and my team will help you with contract negotiations, financing, transaction management, inspections, relocation, moving, property preparation or repairs, contingencies and closing escrow. If you need to buy a home outside my service area, I will make a personal introduction to a world-class REALTOR in the area you are moving to. I align your needs with someone who matches the expertise and personality you need to get the job done.

Seller: Selling a home in Los Altos, Altos Hills, and many of the nearby markets requires a real esate broker with the expertise to market the home to the many professional REALTORS and their buyers looking in this area. They expect professionalism and quality in how the home is presented for sale. Whether you want a traditional sale via the MLS or an "off market" sale without the MLS, I will advise you on the specific steps required to prepare the property for sale and execute a comprehensive marketing plan so you achieve the highest possible sales price. It is always my goal to achieve multiple offers and to ensure that not only do you get the price you want, but optimal terms, from a full qualified buyer who will complete the transaction on time.

Tenant: Many tenants today are the homeowners of yesterday or tomorrow who now seek temporary living arrangements. In addition, traditional rental and lease clients still need to find housing. Bottom line, the competition can be intense. You need representation and advice on how to successfully negotiate for a rental property. Let me help you find the property, prepare the paperwork and negotiate the terms to get you in the rental property.

Landlord: It is very desirable to own investment property. Once you own it, you should NEVER sell it, you should only exchange it. An investment property is paid off by a tenant and provides you with excellent income potential, leverage and tax benefits. Don't be discouraged by a bad tenant experience. Accelerate the payoff of any loans and enjoy the cash flow during your pre-retirement and retirement years. Leave the property to your heirs and let them enjoy the continued income. If you need assistance in finding or leasing out investment property, let me help.

Agent: I work with real estate brokers and agents all over the world. I pride myself on building relationships with you because my clients need you services in the market you serve or in a specialty my clients need addressed. I always pay a 25% referral fee and hope you extend the same courtesy to me. I require communication and an update on the status of the service provided to my clients so I know they're getting the same first-class service that I would give them. If you have any questions on my referral policy, please feel free to ask. I encourage my clients to interview their prospective referred agent so while I may refer you, my clients are free to make their choice as to who they use.

My commitment to you begins when we agree to work together. I consider you a client for life regardless of whether we close a transaction or not. I strive to build a long-term relationship with you so that when you need my services, you always know who to call. I will ask you to refer me to your dearest friends and relatives because you know that I will give them the same type of service that you expected, demanded and received. Thank you for your consideration and I look forward to hearing from you.

Client Testimonials

A testimonial is a fine thing but often written by a select, small group of clients and published without any sense of time or relevance to your individual needs. As such, I don't publish testimonials any more. However, here is my promise to you. I will put you in contact with any client I have EVER had so you can ask them, personally, how well I handled their needs.

In addition, I will offer to put you in contact with any agent I have ever worked with to get their opinion of how well I do my job. I will even put you in contact with agents with whom I have business relationships but have never completed a transaction with. I am confident enough in my record of performance, professionalism, and reputation that these people will provide immediate reviews of my performance to your satisfaction.

When I meet with you to discuss your real estate needs, I will provide you with whatever names and as many as you need along with numbers and emails addresses to make your inquiries. If you feel a need to verify my performance, my piers and clients will provide it to you.